This Express Masterclass will take you approximately six hours to complete. It includes ONE video of 1-1 online meeting simulation with the transcript as the main and most innovative exercise. There are:
This Masterclass will help you:
This Pro Masterclass will take you approximately eight hours to complete. It includes TWO videos of 1-1 online meeting simulation with the transcript as the main and most innovative exercise. There are:
This Masterclass will help you:
This Pro Max Masterclass will take you approximately thirteen hours to complete. It includes THREE videos of 1-1 online meeting simulation with the transcript as the main and most innovative exercise. There are:
This Masterclass will help you:
Did you know that 72% of difficult conversations are around the level of support and resources with your job, development and budget?
Not having those conversations results in a drop of motivation, engagement and productivity.
In Module 1, you are going to explore how to construct an effective message for your conversation with your colleagues so that you get the level of support and resources that you need to be able to do your job successfully.
Left unchecked, inappropriate behaviour will continue to escalate, leading to low morale, absenteeism, a slowdown in productivity and possibly to an employment tribunal.
In Module 2, we will explore what inappropriate behaviours are and evaluate the impact that they will have on you, your team, your organisation.
The NP Framework will help you structure your conversations so that you can to eradicate inappropriate behaviour in your organisation.
Over the past few decades, companies like Google, Intel, Anheuser-Bush InBev, Burger King have focused on a FAST approach. Targets should be embedded in Frequent discussions, Ambitious in scope, measured by Specific metrics and milestones and Transparent for everyone in the organisation to see.
In Module 3 you will use the FAST approach so that you can map out your courageous conversations with your colleagues when setting targets.
Have you ever had to have a difficult conversation with a colleague about underperformance?
If so, I bet it wasn’t an easy conversation and there are probably things you wish you’d done differently. What if the language you used got in the way?
In Module 4 you will learn how to avoid conflict and confrontation when feeding back and feeding forward and how to handle unexpected situations.
Only half of employers communicate how pay increases are decided, how pay structures work, and what staff need to do in order to get a pay rise. Talking about money with colleagues that you line manage can be uncomfortable. Talking about money with your boss can even be daunting.
In Module 5, you will learn to make fair pay decisions and communicate the rationale behind these so that your colleagues trust the system and retain their commitment to the organisation.
Conflict costs UK business £33 billion per year, taking up 20% of leadership time and losing up to 370 million working days. You can fix a work relationship gone sour. It takes serious effort but it can become an opportunity for you to build stronger teams by resolving your differences.
In Module 6, you will work on key behavioural habits to create healthy relationships.
Restructuring can save your organisation 10%-20% costs. Whatever business change programme your organisation is developing, it needs to ensure that there is strategic plan with early engagement between all stakeholders and a process that is fair, transparent and meaningful.
In Module 7, you will learn how to balance firmness and fairness when dealing with colleagues' emotions.
After a long day at work, you find yourself taking work home. If you’re not careful, you allow your work pressure and stress to become home pressure, at the expense of your relationships and your well-being.
In Module 8, you will learn to identify the sources of stress and how to beat it. As a leader, learn how to walk the talk and do what you say you're going to do to manage your own stress.
Leading teams can be a lonely job. You have fewer people to turn to when the going gets tough. It can be difficult to confide in colleagues. You don't want to display weakness or vulnerability, and you can't afford to make mistakes.
In Module 9, you will understand how to play to your strengths using your leadership style so that you can influence your stakeholders positively whatever the situation.
We all have a different understanding of what Diversity and Inclusion means.
Diversity is about recognising difference. Inclusion is where people’s differences are valued.
In Module 10, you will develop a clear understanding of the legal framework so that you can establish inclusive language, structures and protocols within your organisation.
Close to half a million redundancies are likely to be announced in the autumn of 2020, although the number could end up exceeding 700,000, according to a study.
In Module 11, you will explore how to have the right conversations at the right times so that you solve workplace dispute around redundancies at an early stage.
New research suggests that about a third of employees have been asked to commit furlough fraud during the Covid-19 lockdown with staff experiencing pay cuts and deportation threats in addition to being furloughed. HMRC has been inundated by whistleblowers detailing their employer’s fraudulent use of the government’s furlough scheme.
In Module 12, you will learn how to hear employees’ concerns so that your organisation can manage legal and reputational risks.
The CBI estimates that conflict costs UK business £33 billion per year, making up 20% of leadership time and potentially losing up to 370 million working days. In a 2015 survey, 38% of UK employees report some form of interpersonal conflict at work, including 29% isolated incidents and 28% ongoing difficult relationships.
In Module 13, you will learn how to put in place a team conflict management plan that could save you the cost of an employment tribunal.
If you get onboarding right, you could improve employee retention by 82%. It's not just about processes and paperwork and lasts longer than a week.
In Module 14, you will learn how to appraise your current processes in the light of new research. You will develop a strategic employee onboarding experience so that you can increase engagement levels, higher retention, productivity and turnover.
Many organisations have inadequate succession planning. Most leaders are unprepared for their new roles. Many new leaders fail in their new roles. Failing leaders are costly for your organisation.
In Module 15, you will learn how to shape successful succession planning. The focus will be twofold: preparing your leaders for it and providing support during the transition to the new role.
Understanding the characteristics of high-performing teams is critical to driving top performance.
In Module 16, you will learn how to evaluate and develop the effectiveness of the team you currently lead, looking at group identity, shared goals, interdependence, interaction and sustainability, drawing on analogies from the sporting and business worlds. You will develop intelligent accountability and learn how to build capacity and sustainability for your teams so that you can accelerate business growth.
Only 7% of senior managers think that their companies develop global leaders effectively. Becoming a more effective leader is not only about how a leader fits the job spec; it’s about changing behaviour.
In Module 17, you will learn how to best shape your role and responsibilities as a new manager, taking account of your organisation's structures and values; how to lead strategic conversations with stakeholders by preparing, planning and following up in meetings and resolving conflict at an early stage; and how to use effective strategies to hold your people to account and to celebrate success.